SAP Knowledge Base Article - Public

2853098 - Will SF Mobile App automatically update on my device to the latest version

Symptom

We would like to know if the Success Factors Mobile App automatically updates every month on my device.

i.e Android and iOs device

Environment

SAP SuccessFactors Learning

Resolution

  • Android devices: 

The automatic update behavior on Android depends on the OS settings on the device as well as the functionality in the App store.

  • iOS:

Automatic updates can happen but depend on the device settings that are either controlled by IT via a Mobile Device Management solution (MDM) or by the individual employee for BYOD.

  • Please Note some regional restrictions:
    • In China, Google is not allowed to provide service so a number of domestic Chinese app stores have cropped up to fill the need.
    • Amazon app store was originally chosen as the distribution channel for Android apps in China but Amazon is not very popular there.
    • Hence they have since switched to releasing to the Tencent app store.
    • Apple is allowed to distribute apps via their app store in China.

See Also

 2342098 - LMS Mobile App Knowledge Support and Tips

Keywords

android, ios, Mobile, App, SF, Successfactors, China, store, tencent, apple, amazon, google, automatic, update, LMS, , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions