SAP Knowledge Base Article - Public

2852986 - Error: "The uploaded image is too large. Please select a new file" when adding an image to a feed post

Symptom

Encountering error: "The uploaded image is too large. Please select a new file" when adding image to a feed post

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

 SAP JAM Collaboration

Reproducing the Issue

  1. Login to the Instance
  2. Go to a group and upload an image using "add an image" option and get the error

error.JPG

Cause

The uploaded image is more than 5MB. The size of the uploaded image file must be less than 5 MB if done via "add an image" option.

addAnImage.jpg

Resolution

  •  This is working as designed if image is added using "add an image option". The size of the uploaded image file must be less than 5 MB. 
  •  If uploading video using "add a video" option, the file must be less than 2 GB. 
  •  If using "add a document" option, max file (including document, image, video, etc.) size is 2 GB. 

Keywords

the uploaded image is too large, add an image, jam, add a document, add a video , KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration all versions