SAP Knowledge Base Article - Preview

2850845 - "There is no connection to the Auditing Data Store from CMS xxx_nn.CentralManagementServer" in CMC->Auditing page

Symptom

  • "There is no connection to the Auditing Data Store from CMS xxx_nn.CentralManagementServer." in CMC->Auditing page.
  • The below error is shown in windows event log:

SAP BusinessObjects BI platform CMS: All connections to CMS audit database ""***"" are lost. CMS can no longer serve as Auditor. Reason: ct_options(): user api layer: external error: This routine cannot be called because another command structure has results pending.

  • No connection issues with auditing DB.
  • No space issues in auditing DB.
  • Sybase team also verified ASE server is running fine and is accessible from isql.
  • "Sybase driver errorcode, msg: -2402, Error converting characters into server's character set. Some character(s) could not be converted." is found in the CMS trace log.


Auditing page"> Read more...

Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Sybase ASE

Product

SAP Adaptive Server Enterprise 16.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

audit auditing connect failed , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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