Symptom
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
When forwarding a candidate to the New Application status (Default status) of another job requisition, the status-triggered email is not sent to the candidate and recruiting roles.
Environment
SAP SuccessFactors Recruiting Management - All Versions
Reproducing the Issue
1. Configure status-triggered mail for New Application status (Default status) in Edit Applicant Status Configuration
2. Forward a candidate from a job requisition to another and select "New Application" status
3. The status-triggered email is not sent to the candidate and reruiting roles
Resolution
This is an expected behavior. In the following 2 scenarios, the status-triggered email of the New Application status (Default status) will not be sent:
- A candidate is forwarded to the New Application status (Default status) status of another job requisition directly.
- On the same job requisition, a non-applicant candidate is moved from the Forwarded status to the New Application status (Default status) status directly.
Keywords
New Application status, status triggered email, candidate, application , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem