SAP Knowledge Base Article - Public

2850068 - Error on Offer Letter When Sending to Candidate - Recruiting Management


Error appears when trying to send Offer Letter to candidate.


SAP SuccessFactors Recruiting Management


DMS is not configured correctly.


Following configuration and permissions need to be enabled:

After the Document Management Service feature is enabled in provisioning ("Enable Document Management Service" flag), users can log in SuccessFactors and go to:

  1. Admin Center;
  2. Set User Permission > Manage Permission Roles > edit the role you want to give permission to;
  3. Under "Administrator Permissions" select Configure Document Management;
  4. Enable "Configure Document Management" permission;
  5. Save the role.

Once roles are refreshed and updated, the feature can be accessed through:

  1. Admin Center;
  2. Company Settings;
  3. Configure Document Management, where you can begin configuration.

Please see below KBA.

See Also

2355307 - How to grant RBP Permission for Document Management Service tool - Platform


Offer Letter, acfd226be6aac7d0af9664b7efa693c2aa4bca27, DMS, Failed to store attachment , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions