SAP Knowledge Base Article - Public

2850068 - Error on Offer Letter when sending to candidate


Error appears when trying to send Offer Letter to candidate.


SAP SuccessFactors Recruiting Management


DMS is not configured correctly.


Following configuration and permissions need to be enabled:

After the Document Management Service feature is enabled in provisioning ("Enable Document Management Service" flag), users can log in SuccessFactors and go to:

  1. Admin Center;
  2. Set User Permission > Manage Permission Roles > edit the role you want to give permission to;
  3. Under "Administrator Permissions" select Configure Document Management;
  4. Enable "Configure Document Management" permission;
  5. Save the role.

Once roles are refreshed and updated, the feature can be accessed through:

  1. Admin Center;
  2. Company Settings;
  3. Configure Document Management, where you can begin configuration.

Please see below KBA.

See Also

2355307 - How to grant RBP Permission for Document Management Service tool - Platform


Offer Letter, acfd226be6aac7d0af9664b7efa693c2aa4bca27, DMS , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions