SAP Knowledge Base Article - Public

2849158 - Tiles in the Tile Catalog within NextGen Admin Center are not displayed properly when using Internet Explorer - SuccessFactors Platform

Symptom

  • Some tiles in the Tile Catalog within NextGen Admin Center are not displayed correctly when using Internet Explorer
  • The tiles placed in the bottom of the Tile Catalog page are cut off and cannot be seen or removed

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Access the SuccessFactors instance via Internet Explorer
  2. Go to NextGen Admin Center
  3. Click on the Tile Catalog icon
  4. Scroll the page down until the bottom of the page
  5. The bottom tiles are not properly displayed; the page is abruptly cut off.

Cause

This is a known code issue that was introduced in the system as part of the latest release, b1908.

Resolution

The code fix for that issue will be included on the upcoming system release, b1911. The release schedule is available on KBA 2521176.

In the meantime, as a workaround for using the Tile Catalog feature, please use any browser supported by SuccessFactors other than Internet Explorer, such as Google Chrome or Mozilla Firefox.

See Also

2816062 - Q3 1908 - Platform Release Information FAQ

2521176 - 2019 Release Schedule - SuccessFactors - Product Updates

2287054 - How to add/delete tiles on the Home Page?

Keywords

tile catalog, nextgen admin center, admin center, ie, internet explorer, UI-21209 , KBA , LOD-SF-PLT-TIL , Custome Tile Issues , Problem

Product

SAP SuccessFactors HCM Suite 1908