Symptom
It is important to select the right System (and Product) during the creation of a customer incident to receive the appropriate service level agreement (SLA) during incident processing.
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Environment
- SAP Support Portal
- SAP ONE Support Launchpad
Keywords
Create an incident, Choose Product, Choose System, Contract Type, SLA Times, Incident Processing. , KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , How To
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