SAP Knowledge Base Article - Public

2848694 - SF User Connector is not UPDATING user preferences

Symptom

SF User Connector is not updating user preferences (time, date patterns etcs) as per LMS LOCALE defaults.

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

Run SF User Connector and update a user's locale. Locale field will be updated but this locale's defaults (date, time pattern etc.) are not applied to users who previously had preferences defined.

Cause

Customer was trying to update users with same locale so was being caught by connector delta process and not updating the record (thus not updating date/time pattern preferences).

Resolution

Manually produce a file and change locale to something different. Then the next time the connector runs with previous locale it will update the user record and apply the default date/time patterns for that locale as currently set in the system.

See Also

2261626 - Best practice to mass update the date pattern preference for users

Keywords

SAP; SuccessFactors; Learning; LMS; BizX; Integration; Connectors; SF User Connector; Locale; User Preferences , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , Learning Management System , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-LMS-INT , Integrations with BizX , Problem

Product

SAP SuccessFactors Learning all versions