SAP Knowledge Base Article - Public

2848272 - Error when updating Data Privacy Statement

Symptom

  • Error Message shows when trying to update Data Privacy Statement: "Unable to see DPCS created on specific language: errorId=null, timestamp=null, errorMessage=Cannot read property 'languageID' of undefined, errorName=TypeError"
  • Unable to make changes in the Statement Messages.
  • There is no option to add language in the Statement Messages.
  • Default Statement is not visible.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Admin Center
  2. Search for Data Privacy Statement
  3. Open any DPCS name that is assigned to several countries
  4. An error message will prompt

KBA 2848272.png

Cause

Data Privacy has been created for a specific country which corresponding language was set as inactive. (e.g. There is DPCS for United Kingdom but the language English UK has been disabled).

Resolution

  1. Check all the assigned countries for the DPCS
  2. Compare if the languages associated with these countries are enabled in Manage Language
  3. If not enabled, it must be enabled in order to modify the existing DPCS

See Also

2576325- Enable a New Language Pack in SuccessFactors

2341240- DPCS 2.0 - how to enable version 2.0 of Data Privacy Consent Statement and how to set up privacy statement

Keywords

DPCS, Data Privacy Statement, unable to update, null error, popup, error, internal, external , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-PLT , Platform Foundational Capabilities , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Recruiting all versions