SAP Knowledge Base Article - Public

2847100 - Second Manager permission role not working


  • How does 2nd Level Manager permissions work?  
  • You have created a permission role based on Second Manager and some managers are not beind assigned to this role;

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HCM Suite

Reproducing the Issue

Creating a permission role based on Second Manager:

  1. Admin Center > Search for Manage Permission Role;
  2. Create New or Edit a permission that already exist
  3. And the role is define to Grant role to: Second Manager

second manager.PNG

  1. You have noticed some second manager users are not assigned to this role;
    • You can analyze if the user is assigned to this new role in:
    1. Admin Center > Set User Permission > View User Permission;


Second Manager are defined in User Data File, in this case, you should fill on UDF which users are Second Manager.


Analyzing and filling the User Data File:

  1. Admin Center > Update User Information > Employee Export > Export User File;
  2. Open the .csv file in Excel and search for the column Second Manager;
  3. In this column you should fill the UserID from the person that is the Second Manager that user;
    • For example, the userID 100093 is second manager from userID 100052


  1. After filling the column Second Manager, you should Import the UDF to system;
  2. Following that, the permission role will understand (from UDF) who are the people defined as Second Manager.


Issue with second level manager, not all 2nd level managers are getting assigned , KBA , LOD-SF-PLT-RBP , Role Based Permissions , How To


SAP SuccessFactors HXM Suite all versions