Symptom
The following error occurs in SAP Analytics Cloud (SAC):
- "An error is preventing the chart from being displayed. Contact your administrator with the details"
- Within the Chrome developer tools the following errors can be see:
- "Cannot read property 'x' of undefined'
- Errors relating to "sap-ui-core" and "uiAssets"
Environment
- SAP Analytics Cloud 2019.15.11
Reproducing the Issue
- Create object with a small size
- Object fails to render with "An error is preventing the chart from being displayed. Contact your administrator with the details"
- Remove object from chart
- Chart renders again
Cause
Objects being created were too small to render on devices with large screen resolutions.
Resolution
Workaround:
- Make the size of the object larger.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
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Keywords
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