You want to add new Involved Parties to an activity, but the system throws the error message "Change of party with role ABC is rejected because read-only". (ABC represents the selected Party Role.)
SAP Cloud for Customer
Reproducing the Issue
- Go to the Activities work center.
- Go to the Phone Calls view.
- Open Phone Call 123 (123 represents the phone call ID).
- Go to the Involved Parties facet.
- Click Add.
- Select a Role.
The error message "Change of party with role ABC is rejected because read-only" will be shown.
Please note that this behavior is not specific to Phone Calls, but also includes Tasks and Appointments Activities also.
The activity is set as Canceled. Once an activity has been set as Canceled, you can no longer edit it.
This is the expected system behavior.
change of party, activity, read-only, phone calls, appointments, tasks , KBA , LOD-CRM-ACT , Activities , How To