The Customer is trying to modify the response provided by him/her in a Satisfaction Survey by clicking and opening the same survey link, but he/she receives the message " The Survey has already been Completed".
SAP Cloud for Customer
The satisfaction survey URL which is generated and sent to the customer is unique and meant to be used once to capture a unique set of response. The response - once captured - cannot be modified again.
Further, the response given by an individual is meant to caprure their answers and should not be modified by a third party.
It is not possible to modify the responses provided in a Satisfaction survey once it is submitted and this is an expected behavior of the system.
Satisfaction Survey, modify response, change answers , KBA , LOD-LE-SUR-EXE , Survey execution = runtime , Problem