SAP Knowledge Base Article - Public

2844101 - Return stock is received as a special stock

Symptom

After PGR of Accelerated Return order stock, the stock is received as blocked special stock.

Environment

  •  Sales and Distribution (SD)
  •  Logistics Execution (LE) 
  •  SAP S/4HANA Cloud 

Reproducing the Issue

  1. Logon with User Role : SAP_BR_RETURNS_REFUND_CLERK.
  2. Select App; 'Manage Customer Returns'.
  3. Create Customer Return with Reference.
  4. Create a CBAR Return order.
  5. Logon with User Role : SAP_BR_SHIPPING_SPECIALIST.
  6. Create the Adv.Returns Delivery.
  7. [Post Goods Receipt].
  8. In the Document Flow the movement 'GD Returns blocked' is displayed.
  9. In app 'Material Document List' the Special Stock indicator is set.

Cause

The 'Requirement type' for the Schedule line category 'AR' (Advance Returns) is 'MSR' (Return: Non-Val. Special Stock), which sets the special stock indicator to 'E' for this item.

Resolution

The system is behaving as outlined in per Scope Item - Accelerated Customer Returns (‏BKP‏). In schedule line category AR, Movement Type 657 - GD Returns Blocked.

No 'Configuration step' is currently available for updating this customising. Please consider creating a feature request using the Customer Influence process.

Keywords

SOBKZ, VBAP_ERMITTELN_SOBKZ, BEDAE, T163K-SOBKZ, VBAP-KNTTP, VBAP-BEDAE MSR, T459A-BEDAE MSR , TVEPZ-MSR_BEDAE, OME9, OVZG, 101815, 500173, KZBWS, Non Valuated, Accounting, FI, Document , KBA , SD-SLS-RE , Returns , SD-SLS , Sales , Problem

Product

SAP S/4HANA Cloud all versions