SAP Knowledge Base Article - Preview

2844007 - ANumber not shown to external carrier when the original number is unknown

Symptom

  • When an IVR transfers and existing call to an external number out side of SAP Contact Center (CCtr), the original Anumber "caller number" is not displayed if the number was unknown
  • Business expects the system to default the Anumber to the default outbound number or SIP Trunk number


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications,IVR, Anumber, Known, private , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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