Symptom
- Account does not have permission to send to Certified Delivery recipient type.
- Can't create envelope
- An error occurred while executing DocuSignUploadAsyncTask.
Environment
SAP SuccessFactors Onboarding 1.0 - All Versions
Reproducing the Issue
When trying to take the activity, error shows "Asynchronous task is completed with error."
Cause
According to DocuSign Community Article: Link
Certified Delivery is an option that, when selected, senders are able to use the Acknowledge receipt Recipient Action. With this Recipient Action the recipient must receive the completed documents for the envelope to be completed, but the recipient does not need to sign, initial, date or add information to any of the documents.
You are receiving this error because the option is not enabled for you by your Admin. If you contact them, they can enable it for you.
Enable Send to Certified Delivery (Check box) (https://support.docusign.com/guides/cdse-admin-guide-sending-and-signing-options) – When selected, senders are able to use the Acknowledge receipt Recipient Action. With this Recipient Action the recipient must receive the completed documents for the envelope to be completed, but the recipient does not need to sign, initial, date or add information to any of the documents. This option requires that the Sequential Signing UI option is enabled.
If you do not need this option, in your recipient list for the Document in question, change “Acknowledge Receipt” (https://support.docusign.com/guides/cdse-user-guide-sending-add-recipients) to another option.
Resolution
For Live Customer(s), Implementation Partner(s), and Consultant(s)
Please raise an incident to SAP Product Support to verify the error log if it shows "Account does not have permission to send to Certified Delivery recipient type.". Please follow the template when creating an incident and provide the needed information below.
- Subject: KBA 2843620 - Asynchronous task is completed with error.
- Component: LOD-SF-OBD-DSN
Problem Description:
|
Keywords
ERROR, XpressHR.DocuSign.DocuSignService, DocuSign, envelope, creation, error, occurs, outside signing, DSN , KBA , LOD-SF-OBD-DSN , DocuSign , Problem