SAP Knowledge Base Article - Preview

2843419 - SAP Marketing - Subscription Segmentation Attribute does not show correct Newsletter Subscription Opt-Out

Symptom

The segmentation attribute MKT_PERM_NEWSLETTER (Subscription) shows unexpected results - although the contact is returned as opted-in from segmentation, the contact profile shows the newsletter subscription as opted-out.

Including the affected contact in a newsletter campaign results in an OUTBOUND_CHCK_FAILED interaction due to reason PERMISSION_MISSING.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Marketing Cloud Edition
  • SAP Marketing OnPremise starting with release 1709

Product

SAP Hybris Marketing 1709 ; SAP Marketing 1809 ; SAP Marketing 1909 ; SAP Marketing 2020 ; SAP S/4HANA Cloud all versions

Keywords

Newsletter Campaign, Communication Category, Subscription, Marketing Permissions, Outbound Email, Outbound Check Failed, Marketing Permission Check Failed, CUAN_MARKETING_PERMISSIONS, Permission and Subscription Check, CUAN_MP_SUBSCRIPTION_CHECK, Overrule Subscription Newsletter Kampagne, Kommunikationskategorie, Anmeldung, Marketing Einwilligung, Ausgehende E-Mail, Ausgangsprüfung fehlgeschlagen, Marketing-Einwilligungsprüfung fehlgeschlagen, Anmeldung überschreiben , KBA , CEC-MKT-DM-PER , Marketing permissions , CEC-MKT-SEG , Segmentation , CEC-MKT-DM-SEG , Segmentation Profiles for DM , Problem

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