- You are using SAP Contact Center integrated with C4C
- For Outbound Call Campaign you are using preview dialing (see "Managing OB Dialers")
- You've noticed that for the outbound campaign, the system is sending Call_ALLOCATION event twice
- SAP Contact Center 7.0
- Hybris Cloud for Customer
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , LOD-CRM-LA , Live Activity , Problem
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