SAP Knowledge Base Article - Public

2843003 - Error when selecting a course from the 'Take Courses' tile on BizX while using proxy

Symptom

  • When an admin proxies as another user, when selecting a course from the 'Take Courses' tile on BizX, an error occurs.
  •  Admin receives the following error when selecting a course from the 'Take Courses' tile on BizX - Fingerprint: 9be0743a6d67b632fe655e031b2edbf36d954349

fingerprint image.png

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Environment

  • SAP SuccessFactors Learning Management System (LMS)
  • SAP SuccessFactors Platform (BizX)

Reproducing the Issue

  1. Login as an admin in BizX.
  2. Select the 'Proxy Now' option under the user account navigation options on the top right of the screen.
  3. Select a target user to proxy as.
  4. Select the 'Takes Courses' tile and then select a course to complete.
  5. Receive an error, which may include the Error Fingerprint: 9be0743a6d67b632fe655e031b2edbf36d954349

Cause

  •  Admins cannot access the users learning while using proxy on BizX.

Resolution

  •  If you want to view which items a user still has to complete, including viewing the users learning profile and learning plan, then do not proxy as the user on BizX. As the admin, navigate to Admin Center -> Learning (Learning Administration) -> Users -> Search for and select the target user -> Select 'Launch Proxy' under the actions menu -> You will now have access to the users learning profile as a proxy.

See Also

2268180 - Learning Menu in Bizx is not available when proxying

Keywords

admin, proxy, user, bizx, take courses tile, errorId, fingerprint, timestamp, fingerprint=9be0743a6d67b632fe655e031b2edbf36d954349, org.apache.catalina.connector.ClientAbortException: Accessed a tab that does not exist, most likely because of no access permission. Tab ID: "LEARNING". (This is a functional end-user permissions issue, not a serious operational error [UI-14045].) , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-LMS-ADM , System Admin, Global Variables, References , How To

Product

SAP SuccessFactors HCM Core 1908