You have sent a Campaign Email to an invalid email address and expect the bounce to be shown in the Execution Details of the Campaign.
SAP Sales Cloud
Reproducing the Issue
Go to the Sales Campaigns workcenter.
- Go to the Campaigns view.
- Open the Campaign that was sent to an invalid email address.
- Go to the Execution Details facet.
Result: the bounce is not shown.
The inbound bounce currently only works for RFC compliant DSNs; this type of DSNs are very rare and hence the inbound bounce does not work for most emails.
It's currently a limitation.
inbound bounce, e-mail, campaign, hard bounce , KBA , LOD-CRM-MKT-CAM , Campaigns , Problem