You want to change the Business Address in a Contact but in Edit Mode, the address cannot be changed. You expect the addresses to be listed in a dropdown menu but this dropdown menu does not show when clicking in the Business Address field.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP Sales Cloud
Reproducing the Issue
Go to the Customers workcenter.
- Go to the Contacts view.
- Open the Contact ABC (ABC stands for a Contact with several business addresses).
- Click Edit and then click in the field Business Address.
Result: nothing happens.
The field Business Address (Editable) has been disabled (hidden) in the Contact ABC.
Please unhide the field Business Address (Editable) in Personalisation.
business address, editable, hidden, disabled, contact, account , KBA , LOD-CRM-CON , Contact , Problem