SAP Knowledge Base Article - Preview

2840936 - SAP customer number unknown for installation number while importing Best Practices - CCC customers


  • Customer has a CCC relationship for the customer numbers
  • Importing Best Practices Packages show following error:
SAP customer number unknown for installation number <inst>
Installation number &V1& that is assigned to some system(s) in transactionLMDB is not assigned to an SAP customer number in table AIINSTALLATIONS.
Please check the log of background job REFRESH_ADMIN_DATA_FROM_SUPPORT for errors.
  • Support Hub Configuration was performed without errors
  • AIINSTALLATIONS shows the installation number, but without customer number
  • Check REFRESH_ADMIN_DATA_* jobs, but no errors are displayed on on any of the job logs



  • SAP Solution Manager 7.2
  • Customer with several customer numbers (CCC)


SAP Solution Manager 7.2


AI_SC_EN097 REFRESH_ADMIN_DATA_FROM_ (CONT.) REFRESH_ADMIN_DATA_FROM_SUPPORT , KBA , SV-SMG-SVC , Administration of Service Connections with Solution Manager , SV-SMG-IMP-BIM , Business Blueprint / Solution Documentation , Problem

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