SAP Knowledge Base Article - Public

2840909 - Error Message When Clicking on "View the successfully uploaded candidates." - Recruiting Management


After uploading candidates via Mass Upload Resumes functionality and clicking on "View the successfully uploaded candidates", the system throws the following error:

"The requested operation is not available. You are not authorized to access the functionality you have requested."


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SAP SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

  1. Go to Recruiting > Candidates tab
  2. Add Candidates dropdown > Mass Upload Resumes
  3. Enter the Batch name and Country
  4. Upload the files
  5. Wait until the system uploads the files
  6. After the successfully upload, click on "View the successfully uploaded candidates."



Software Engineering team has already acknowledged this topic and an investigation is current going on.
UPDATE(10/24/19): Software Engineering has completed the analyzes upon the code and the fix will be implemented within 1911 release.


This KBA will be updated according to Software Engineering evaluations and/or resolutions. If you would like to check for Engineering's investigation on this case, please reach out your CSM and refer the RCM-69354.

As a current workaround, you can check the email notification which is sent for the user performing the upload.

UPDATE (11/14/19): Alongside the 1911 release, the fix code got deployed and the error should be fixed now. In case you are still facing the same scenario, please contact Product Support and report the same.

See Also



You are not authorized to access the functionality you have requested; The requested operation is not available; View the successfully uploaded candidates; Mass Upload Resume error; Error when checking candidates; RCM-69354; , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem


SAP SuccessFactors Recruiting all versions