SAP Knowledge Base Article - Preview

2840572 - Problems using Interaction Center in S/4HANA Customer Management after implementation - problems with toolbar buttons, END, saving of interaction record


  • Toolbar buttons like END, Accept, Clear Interaction are not reacting
  • F12 shows JavaScript Error Unable to get property 'getActive' of undefined or null reference
  • Interaction Record cannot be saved




SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA for customer management all versions


Toolbar Buttons END, Clear Interaction, XSS , KBA , CRM-S4-IC-BF , S4CRM: Basic Functions , CRM-IC-FRW , Framework , CA-WUI-APF , Application Frame , Problem

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