SAP Knowledge Base Article - Public

2840558 - You cannot add Products to Promotions


 There is no option available to add Products in Promotions.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Campaign workcenter.
  2. Go to the Promotions view.
  3. Open Promotion 123 (where 123 is the Promotion's ID).
  4. Navigate to the Products facet.

You cannot find any option to add Products.


You have not selected a value for the field 'Product Planning Basis'.


To add products to your promotions, you must select a Product Planning Basis under General Information for your promotion.

Depending on your configuration you can add a Product, Product Category, Product Group as well as combinations of these options from the menu.

Once you have chosen an option here, you can add items to your promotion.



Add Missing, No products , KBA , LOD-CRM-PRM , Promotions , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions