SAP Knowledge Base Article - Public

2839803 - Unable to determine how reason code is set in the Credit Memo Request Refund document

Symptom

We are unable to determine how order reason code is assigned to the Credit Memo Request that has been generated from a Accelerated Return Order.

Environment

  •  Sales and Distribution (SD)
  •  SAP S/4HANA Cloud All versions 

Reproducing the Issue

  1. Manage Customer Returns
  2. Create Customer Accelerated Return order
  3. Refund - Credit Memo
  4. [SAVE and RELEASE]
  5. Check the Credit Memo Request that is generated automatically
  6. Order Reason is already determined; e.g. Accelerated Return (009)

Cause

  • The accelerated return order reason is automatically set by the system using code 009.
  • The Order Reason is copied over from the Accelerated Return Order within the copying controls routine: '051'.

Resolution

This is standard system behavior.

The Order Reason can be changed manually in both the Accelerated Return order and Subsequent Credit Memo Request documents.

Keywords

AUART, VBAK-AUART, 009, refund type, return reseaon, damaged in transit, CBAR, GA2 , KBA , SD-SLS-RE , Returns , Problem

Product

SAP S/4HANA Cloud all versions