SAP Knowledge Base Article - Public

2839778 - Cannot create user in Maintain Employee in the starter system or newly requested P system

Symptom

When using Initial Technical User (SAP_CUST_INI) in the starter system or newly requested P system, you cannot create user in Maintain Employees (Fiori app F2288), system error occurs as below:

Determination of Business Partner Role for category BUP003 failed
or
Interval EE does not exist for object BU_PARTNER BUCF

Environment

SAP S/4HANA Cloud - Starter system
SAP S/4HANA Cloud - newly requested P system

Reproducing the Issue

Try to create an employee via Maintain Employees app

Cause

This error is raised because the Business Partner Configuration (SET content) is missing.

This means:

  • your starter system does not contain some initial configurations

or

  • your P System does not contain the initial configurations from Q system (it is empty).

Resolution

In case of starter system

Open incident on component X4-CBC-CW and refer to this KBA and ask to check the Business Partner Configuration (SET) content.

In case of newly requested P system 

You need to complete the cloud standard SET content and cloud configurations for Business Partner. From 1908 release, the transport is completely customer managed. You have to initiate the first transport from Q System via "Proceed to Deploy phase" button in manage your solution app.

Please execute the "Transport Initial Change Project from Q-System to P-System". It is described at the Roadmap Viewer: SAP Activate Methodology for SAP S/4HANA Cloud

To understand the Q to P transport process for SAP S/4HANA Cloud please check our SAP Help Portal (see the Realize phase).

Note: To get rid of this issue, you have to initiate the first transport from Q System via "Proceed to Deploy phase" button in Manage Your Solution app. The initial transport will be deployed after business hours (11 PM Local time). Afterwards, you should be able to proceed.

See Also

2646803 - How to maintain employees data in an S/4HANA Cloud

2713527 - No Access to Import Employees App

SAP Activate Methodology for SAP S/4HANA Cloud

SAP S/4HANA Cloud: Q to P Transport Process

Keywords

Maintain Employees, Initial Technical User, SAP_CUST_INI, Fiori app F2288 , KBA , CA-GTF-BUM , Business User Management , CA-HR-S4 , Cross-Application HCM Objects in S/4HANA , CEC-MKT-BF , Basic Functions , How To

Product

SAP S/4HANA Cloud all versions