SAP Knowledge Base Article - Public

2839296 - Ship-to Address Shows Unexpected Country Description in Sales Document Output.

Symptom

You have a Sales Document, such as A Sales Order or Billing Document where the ship to address (receiving address) and Supplier address (sender address) are in different countries, with different languages. The sales document output is issued in the language of the Supplier. In this scenario, when you issue the output, you notice that the country of the ship to address is in an unexpected language.

Environment

SAP S/4HANA Cloud All versions

Reproducing the Issue

  1. Create a Sales Order
  2. The sending company is located in Germany for example. 
  3. The ship to address is located in Ireland for example.
  4. Save the Sales Order.   
  5. Navigate to the Output. 
  6. Issue the Output to the screen. 
  7. The Ship to Address is in English, but the country displays as 'Irland' as opposed to 'Ireland'

Cause

The receiving address has to comply with international postal regulations. These rules state, that the 'Country' of the Ship to address, needs to be in the language of the sender, so that the local postal service can clearly understand which country a document should be send to. The rest of the address has to be in the language of the receiver, so that the local postal service in the recipient country can read and process it further.

Resolution

Standard system behaviour.

Keywords

T005, T005T, ADDRESS_INTO_PRINTFORM, ADDR_DEFAULT_SENDER_COUNTRY, lv_sender_language. , KBA , SD-SLS , Sales , SD-BF-OC , Output Determination , SD-BIL-GF-OC , Output Control Billing , Problem

Product

SAP S/4HANA Cloud all versions