SAP Knowledge Base Article - Public

2838752 - Agency Portal 2.0 - Recruiting Management


Since the Q3 b1908 release, all customers should see the Agency 2.0 UI now and this article will provide more information about the changes and frequently asked questions.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Recruiting Management


The new Agency 2.0 was introduced in the Q1 1902 release and now, as part of the Q3 1908 release, the old Agency 1.0 will be discontinued and replaced by the new Agency 2.0.

Please, also refer to the Recruiting Agencies section in the Recruiting Implementation Guide: Link

The following are frequently questions regarding the Agency 2.0 upgrade:

What is the new Agency 2.0?
Agency 2.0 is now generally available as Agency in SAP SuccessFactors HCM Suite. Agency has an enhanced User Interface (UI) and improved user experience over Agency 1.0.

How do I enable Agency 2.0?
Switch to enable Agency will now be available on Admin Center > Manage Recruiting settings under Agency portal section > Recruitment Agency Access

Will Agency 2.0 have new URLs?
Yes. Old Agency 1.0 URL's will be redirected by default to the new 2.0 URL’s.

Is it possible to keep using Agency 1.0?
The Agency 1.0 application will be sunset and will no longer be available after the b1908 system release.

Will be Agency 2.0 widely available for all Agency users after b1908?
Yes. All credentials to login to the Agency portal will work as usual.

Are there new Agency related settings in Admin Center?
The switch "Posting to specific agencies" will be moved to Admin Center -> Manage Recruiting Settings > Agency portal. The switch can be enabled if "Recruitment Agency Access" is enabled. End users will not be able to disable the switch, once it is enabled for the first time.

Will Agency 2.0 support additional pieces of information (like candidate skill requirements or job requisition specifics) to be provided to the agencies, compared to Agency 1.0?
No. Agency 2.0 was not designed with this goal, being rather directed towards UI and user experience enhancements.

Before and now:

The new interface design was rebuilt thinking on the user usability, but with the goal of keeping the same existing functionalities experience. The following images give a comparison of the old Agency 1.0 against the new Agency 2.0.

  • Login Page

In the new Agency 2.0 Login Page, users are now required to put the company ID in a separated field from the agency ID. For more information, refer to the article: 2836512


Agency 1.0 Login Page.png



  • Job Listinig and Languages


Job Listinig 1.0.png


Job Listinig 2.0.png

  • Email Alerts


Email Alerts 1.0.png


Email Alerts 2.0.png

  • Submitting New/Existing Candidate

New Job Listing Page requires the users to select the Job Requisition before submitting the candidate.


Add candidate 1.0.png


Add candidate 2.0.png

  • Add New Candidate


Create Candidate 1.0 I.pngCreate Candidate 1.0 II.pngCreate Candidate 1.0 III.png


Create Candidate 2.0.png

  • Add Existing Candidate


Existing Candidate 1.0.png


Existing Candidate 2.0.png

  • Job Posting Recruiter Comments


Comments 1.0.png


Comments 2.0.png

New Features:

  • Sorting Job Requisition

Now users have the ability to sort the Jobs based the following criteria:

    • Job Title
    • Requisition ID
    • Posting Start Date
    • Posting End Date


  • Forwarded Candidate Details

Users can now see the Jobs that a Candidate has been forwarded, as well the Job Title, Req ID and Status.

Candidate Details.png

  • Sorting Candidates

Now users have the ability to sort the Candidates based the following criteria:

    • Candidate Name
    • Created On

Sorting Candidates.png


  • All new Agency portal pages content is shown based on Browser locale. If Browser locale is not part of the supported application locales, then the Default Language that is configured in Provisioning is shown.
  • The token [[AGENCY_ID]] is still being resolved the agency ID information in the old format "companyID:agencyID". Please, refer to the article to keep up with Software Engineering working: 2830376

See Also

2793988 - 1905: Agency 2.0 Portal issues- Recruiting Management

2835195 - Agency 2.0 - the Rights Expiry Dates of agency candidates are blank on the Agency Portal - Recruiting Management


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SAP SuccessFactors Recruiting all versions