SAP Knowledge Base Article - Public

2838571 - Unable to access payslip from EC: You cannot execute the Payslip Service for Security reasons

Symptom

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

You are unable to acccess ECP payslips in EC, the following error message is displayed: "You cannot execute the Payslip Service for Security reasons. Please contact your admin."

Environment

  • SuccessFactors HXM Suite
    • Employee Central
      • Pay statement
    • Integrations
      • Mashup
    • Employee Central Payroll (ECP)
      • Payslip

Reproducing the Issue

  1. Logon to your SuccessFactors instance
  2. Access payslip via ECP
  3. Error message is displayed

Cause

  • This is due to a security feature being enabled in ECP side in order not to allow fixed users 
  • Where a fixed user and password has been set up, ECP sessions can be established by anybody with internet access using the URL (in other words, any user with access to that URL will be authenticated with the fixed user)

Resolution

Please configure SAML for Payslip authentication to avoid any risks, and allow only respective employees to see the payslip.

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See Also

2253359 - How to enable Pay Statement service to view payslip in EmployeeCentral System

2157577 - Error Message while viewing pay statement

2525196 - Pay statement / Payslip loading error "Please contact your Payroll Admin" - Employee Central Payroll

Keywords

You cannot execute the Payslip Service for Security reasons; ECP; payslip; mashup not available; mashup not working; SICF. , KBA , LOD-SF-INT , Integrations , LOD-SF-INT-MAS , SAP Payroll Mashups , How To

Product

SAP SuccessFactors HXM Suite all versions