Any change on service technician is not showing in the changes facet of ticket.
SAP CLOUD FOR CUSTOMER.
Reproducing the Issue
Go to the Service work center.
Go to the Tickets view.
Search for ticket LMN (where LMN represent the ticket id) and open it.
Go to the Items facet.
Edit the ticket LMN and go to Item/Product section .
Select the line-item and go to General Data detail section for this line-item.
Change the value for service technician and save ticket LMN.
Go to the Changes facet and click on Go button.
The recent change made on service technician is not showing in changes log.
Any changes you make for service technician at Ticket's Line-Item section is currently not showing in changes facet.
This is current system behavior.
Service Technician ,Change log , KBA , ticket item , LOD-CRM-SRP , Service Request Processing , Problem