SAP Knowledge Base Article - Preview

2838147 - ITSM & ChaRM BW Reporting in Solution Manager 7.2: Usual Questions and Known Errors


  • Fiori tiles never load.
    • DSHBUILDER_HDLER service is not activated.
    • Gateway Services are not enabled in SOLMAN_SETUP Infrastructure Preparation -> 7 Enable Gateway Services.
    • A wrong URL is configured for the Change Control Management Analytics in Fiori Launchpad Designer (FLP).
    • Cache has not been cleaned up.
  • Fiori tiles do not display any data even though there are CRM documents of involved transaction types.
    • Existence of CRM documents of involved transaction types.
    • Wrong BW Content Activation (/nSLG1).
    • Issues with extractors.
    • Language of status profile texts.
    • Cache not cleaned up.
  • Not all results are displayed in ITSM and Charm dashboards.
  • You need some useful BW configuration hints.



SAP Solution Manager 7.2


SAP Solution Manager 7.2


BW, ITSM Reporting, extractors, Fiori, load tile , KBA , SV-SMG-SUP-REP , Reporting , SV-SMG-CM , Change Request Management , How To

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