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2837038 - Queue Monitoring & Alarm Setting changes do not update after saving

Symptom

  • You are running SAP Contact Center
  • Queue Monitoring & Alarm Settings do not update after saving changes
  • In the Web Client logs, you notice the following errors:
    • ERR> ODBC error at /monitor/xml/monitor_settings_update.htm/dsUpdateSettings: 
      • 37000 [Microsoft][ODBC SQL Server Driver][SQL Server]Length of LOB data (87096) to be replicated exceeds configured maximum 65536
      • Use the stored procedure sp_configure to increase the configured maximum value for max text repl size option, which defaults to 65536
      • A configured value of -1 indicates no limit, other that the limit imposed by the data type.; /* database [monitor/Configuration,wpfra]*/
    • ERR> ODBC error at /monitor/xml/monitor_settings_update.htm/dsUpdateSettings:
      • 01000 [Microsoft][ODBC SQL Server Driver][SQL Server]
      • The statement has been terminated.; /* database [monitor/Configuration,wpfra]*/


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Environment

  • SAP Contact Center 7.0
  • MS SQL Server 2016
  • MS SQL Server 2017

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, updating online monitoring tool , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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