SAP Knowledge Base Article - Public

2836512 - Agency 2.0 login page now requires the Company ID - Recruiting Management

Symptom

Since b1908 release, in the Agency portal login the Agency users must enter the Company ID and the Agency ID in two separate fields.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Access the Agency portal link
  2. Check that we now have four fields instead of three: 
    agency_login.jpg

Cause

This is now the login screen on the Agency 2.0.

Resolution

This change was made thinking on the usability and to make it easier for the Agency users to login into the page. Agency users have an explicit field for the Company ID, so that it is easier to know which company agency portal they are signing into.

On Agency 1.0 there was three fields for the user to fill out

  1. Agency Id: MyCompanyPRD:TheAgency
  2. Email: email@email.com
  3. Password: password

The field previously known as Agency ID was composed as follows: "CompanyID:AgencyID". Since we now have 4 fields, we need to separate the Company ID from the Agency ID and no longer use the colon ":"

  1. CompanyId: MyCompanyPRD
  2. AgencyId: TheAgency
  3. Email: email@email.com
  4. Password: password

The [[Agency_ID]] token is now resolving as follows:

<agencyID>
Company ID: <companyID>

See Also

2533506 - Recruiting : Agency portal : 'login failed' error

Keywords

agency 2.0, login, error, company id, company ID, agency ID , KBA , LOD-SF-RCM-POR , Career and Agency Portals , How To

Product

SAP SuccessFactors Recruiting all versions