SAP Knowledge Base Article - Public

2836512 - Agency 2.0 Login Page now requires the Company ID - Recruiting Management


In the agency portal login the Agency Users are now required to put the company ID in a separated field from the Agency ID.

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SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Access the Agency portal link
  2. Check that we now have four fields instead of three: 


This is now the login screen on the Agency 2.0.


This change was made thinking on the Usability and to make it easier for the Agency Users to login into the page. As the Agency User, since now you have a explicit field for the company ID, it is easier to know in which company agency portal you are login in to.

On agency 1.0 there was three fields for the user to fill out. For example

  1. Agency Id: MyCompanyPRD:TheAgency
  2. Email:
  3. Password: password

The field that was previously known as the Agency ID was composed like this: CompanyID:AgencyID. As we now have 4 fields we will need to split the company ID from the Agency ID and don't use the ":" any longer:

  1. CompanyId: MyCompanyPRD
  2. AgencyId: TheAgency
  3. Email:
  4. Password: password

Note: as per KBA 2830376 the Agency_ID token is still getting resolved in the old format, along with Company ID: "companyID:agencyID". This has been identified as an escape issue and our Engineering team are working on correcting the same. They are currently enhancing this token to just provide the Agency ID. As of now the fix for this is planned for B1911 (Q4 version).

For now Agency Users need to be informed that the Agency ID generated has to be broken down while trying to access in Agency 2.0 portal.

Tip to share the information with already active users (while token is enhanced): you can obtain the list of users who are added to agencies and who are therefore affected by this change by creating an Ad-Hoc report. Please see KBA 2837392 for more information.

Tip to share the information with new users: you can add a note in the email template linked to recruiting trigger "New Agency User Alert" (example below), so new users will understand that they are required to put the company ID in a separated field from the Agency ID.

Note: until now the Agency ID was constructed as "companyID:agencyID", now they need to be typed into two separate sections.

See Also

2830376 - [Agency2.0] Agency_ID Token is getting resolved along with Company Name

2533506 - Recruiting : Agency portal : 'login failed' error


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SAP SuccessFactors Recruiting all versions