SAP Knowledge Base Article - Public

2836064 - Instructor Name not showing on Certificate of Completion - LMS

Symptom

Instructor Name is not showing on Certificate of Completion

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

1.) On the Users Learning Plan, go to Learning History

2.) Click on the completed Item

3.) Click on View Certificate

4.) Notice that the instructor name is blank

Cause

The user have completed a free floating item.

Resolution

As confirmed by Product Managment, the INSTRUCTOR_NAME syntax tax only works for items with scheduled offering. And the user have completed that scheduled offering.

Keywords

Instructor name blank, certificate of completion, missing instructor name , KBA , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors HCM Core 1905 ; SAP SuccessFactors Learning 1802 ; SAP SuccessFactors Learning 1805 ; SAP SuccessFactors Learning 1808 ; SAP SuccessFactors Learning 1811 ; SAP SuccessFactors Learning 1902 ; SAP SuccessFactors Learning 1905 ; SAP SuccessFactors Learning 1908