SAP Knowledge Base Article - Preview

2835522 - ASE hangs due to heap memory errors - SAP ASE for Business Suite

Symptom

  • SAP system on SAP ASE database is unresponsive or is very slow.
  • Several short dumps (ST22) are seen on the SAP system with ASE error:

SQL712 "There is insufficient heap memory to allocate <number> bytes. Please increase configuration parameter 'heap memory per user' or try again when there is less activity on the system.”

  • ASE errorlog continually reports:

Could not obtain required number '16358' of resource of type 'Pss Heap Memory'. Since the process absolutely requires this resource, it is going to wait indefinitely till the resource becomes available. Please increase the configuration parameter 'heap memory per user'.

  • ASE errorlog also reports:

Error: 712, Severity: 17, State: 1
There is insufficient heap memory to allocate 51336 bytes. Please increase configuration parameter 'heap memory per user' or try again when there is less activity on the system.


Read more...

Environment

  • SAP Adaptive Server Enterprise (ASE) 16.0 for Business Suite
  • SAP Adaptive Server Enterprise (ASE) 16.0

Product

SAP Adaptive Server Enterprise 16.0 ; SAP ERP 6.0

Keywords

SQL712, 712, 819977, CR819977, CR#819977, rdisp, wp_auto_restart, "heap memory per user", "heap memory" , KBA , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.