SAP Knowledge Base Article - Preview

2834739 - Spot Awards - “System error has occurred” while accessing the Rewards and Recognition

Symptom

When accessing Rewards & Recognition from admin center, a "System error" message populates.

spot award system error.png

What can be checked to resolve this error message?

Additionally, when processing an award there is an error message.

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**


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Environment

  • SAP SuccessFactors Spot Awards

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HXM Core all versions

Keywords

System error has occurred, rnr admin error, unable tp process awards, erro submititng awards, System error, mdf sync failing , KBA , LOD-SF-RNR , Reward and Recognition (Spot Awards) , LOD-SF-MDF , Metadata Framework , Problem

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