This KBA has been put together by Cloud Product Support to provide Customers and Partners some Tips & Tricks to the use of Spot Awards related features and tools during implementations.
The aim is to centralize some of the more frequently encountered Configuration issues and to give some tips and tricks to avoid any unnecessary delays to an Implementation.
Please note that this article (and sub-articles) are frequently reviewed and updated by Product Support over time, based on our experiences for new and existing customers.
Please do utilize the information provided to ensure that you troubleshoot the issues and/or blocks you are encountering first, before opening a Support Incident as a lot of the issues you may encounter already have solutions.
It is very important that NO data whatsoever is manually deleted via Manage Data for any Rewards & Recognition entities.
If this is done there will be issues throughout the instance while viewing awards which are either approved or in-progress etc. Additionally, you can NOT delete currency-based awards once you have deleted a program in Manage Data.
It is best practice to deactivate a program via Rewards & Recognition rather than manually doing so.
If you have any questions on this please contact Product Support via a case.
**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**
- SAP SucessFactors Rewards & Recognition
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