You need to troubleshoot JCo RFC Communications between SAP CC and the SAP CRM system or the SAP ERP system.
SAP Convergent Charging 5.0 (SAP CC 5.0)
JCo traces, parameters, JCO_TRACE_PATH, JCO_TRACE_LEVEL, JCO_JRFC_TRACE_LEVEL, JCO_CPIC_TRACE_LEVEL, JCo CPIC , KBA , IS-CC , Convergent Charging , How To
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