SAP Knowledge Base Article - Public

2832005 - Error when Duplicating Canvas Reports in Report Center - An error was encountered while parsing the response result into json object

Symptom

After selecting the Duplicate action for a Report - Canvas in Report Center, the following error is displayed:

"An error was encountered while parsing the response result into json object"

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login and go to Report Center
  2. Try to Duplicate any Canvas report

Cause

Depending on system load it may work or may exceed the two minute time limit.

Resolution

The long term fix is planned for the b2011 release.

Workaround 1:

  1. Go to Report Center
  2. Create a new Canvas report
  3. Click on Page > Add Existing Page
  4. Search for the report you want to duplicate
  5. Select the page
  6. Click on Copy
  7. You'll notice that your report will have 2 pages now, if you want you can delete the blank page

Workaround 2:

  1. Go to Report Center
  2. Edit the report you want to duplicate
  3. Right click on the query, select "Copy" (sometimes it is necessary to refresh the page)
  4. Go to Report Center
  5. Create a new Canvas Report
  6. Edit the report
  7. Paste the query
  8. Save the report

Keywords

error, json, object, canvas, report, center, , KBA , LOD-SF-ANA-RCT , Report Centre , Problem

Product

SAP SuccessFactors HXM Suite 2005