Whenever the interviewer accesses Interview Central to rate the candidate, they get an error message:
Error: the rating scale is not properly configured on the job requisition template. Please contact your system administrator for assistance.
errorId=null, timestamp=null, errorMessage=Cannot read property 'length' of undefined, errorName=TypeError
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Login to instance.
- Go to Recruiting > Interview Central
- Click Rate now and error will be prompted.
There are 2 possible causes:
- The job requisition has no defined rating scale in Assessment Scale.
- Mapped rating scale may no longer be valid. It could be deleted or rating name has been updated thus affecting the mapping in the job requisition template.
Job Requisition template must be updated with what is currently available in the instance. If the rating scale configuration is still correct but error still occurs, try to save the template to refresh then create a new requisition to validate. Note: Update in rating scale is not dynamic. It will take effect on newly created requisition.
2082155 - Interview Central
2749129 - Interviewer able to access application through Interview Central
Rating scale error interview central interviewer job requisition assessment , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem