SAP Knowledge Base Article - Public

2831406 - Insufficient Balance Error Even When Available Balance Exists

Symptom

Insufficient balance error appears in ESS UI / workbench for certain combinations of hours and minutes, even though user has enough balance for the request.

Checks:

  • Flexible requesting is enabled.
  • No take rules on time type to set any fields / deduction / counting method / raise messages
  • No rules on employee time object / field level setting fields

Environment

Employee central, Time Off

Reproducing the Issue

  • Go to time off ESS UI / workbench
  • Request time type with available balance of >100 hours
  • Enter start and end date of same day - Set "Requesting" field to 15:05
  • Error: "You cannot request 15:05 hours because your balance is insufficient"
  • Set requesting to 15:20 / 15:25 - same error
  • However system accepts 15:15 / 15:25

Cause

This is a bug with flexible requesting feature and the rounding logic in the system.

Resolution

Engineering has been scheduled a patch fix for the 14th September.

As a workaround - please split the absence into multiple absence requests. Some quantities are working OK.

You could also use an information message take rule to advise users if they see this error when they have the available balance, to split the absence accordingly.

Keywords

TIM-10071, your balance is insufficient, not enough balance, incorrect balance calculated, Time Off ESS, PTCH-30975 , KBA , LOD-SF-EC-TIM , Time Off , Problem

Product

SAP SuccessFactors HCM Core 1905