SAP Knowledge Base Article - Public

2831398 - Error when navigating to the internal career site, clicking view profile or applying to a job requisition -- RCM/RMK/PLT/IAS

Symptom

When navigating between BizX and new internal career site or clicking in "View Profile" on the new internal career site you receive an 404 page or the page does not load.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing
  • SAP SuccessFactors HXM Suite
  • Career Site Builder

Reproducing the Issue

  • Scenario 1:
  1. Log into BizX
  2. Navigate to career site
  3. You will see error message, 404 page or the page does not load
  • Scenario 2:
  1. Log into BizX
  2. Navigate to career site
  3. Click "View Profile"
  4. You will see error message, 404 page or the page does not load
  • Scenario 3:
  1. Log into BizX
  2. Navigate to career site
  3. Click "View Profile" or try to apply to a job requisition
  4. The page reloads endlessly, and never passes from the authentication message

Cause

This problem is caused due to a misconfiguration in the RCM-RMK configuration in IAS console.

Resolution

There are two main configuration that you will need to check to resolve this issue:

  1. In order to ensure the configuration is correct, reimport the RMK and RCM metadata. If you want to check how to do this import, refer to the SAP SuccessFactors Recruiting Implementation Guide: Overview of Setting Up an Internal Career Site with Career Site Builder.
  2. Still on IAS side, check the Subject Name Identifier from your RCM and RMK application configuration. This should be configured as "Login Name", and the values should match with the values in User Data File. See the following example from a demo system:

IAS Config.jpg

If after uploadindg metadata again and setting the correct Subject Name Identifier the issue is still reproducible, contact SAP Product Support.

Keywords

Internal career site, ICS, CSB, IAS, IDP, metadata, career, site, builder, profile, application, apply, reload, authentication, redirect, stuck. , KBA , LOD-SF-RCM-POR , Career and Agency Portals , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors Recruiting all versions