SAP Knowledge Base Article - Public

2830989 - Bounce E-mail Retry Attempts


You would like to know how Cloud for Customer deals with outbound e-mails that are bounced.


SAP Cloud for Customer


When an outbound e-mail is bounced Cloud for Customer will attempt to re-send it seven times. These might be bounced again and generate entries in Tickets.

In case of a seventh bounce, system generates a hard bounce and stops the attempts.

As of now there is no way to control how many attemps system makes.


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SAP Cloud for Customer core applications 1908