2830916 - Intelligent Services Center - How to enable Notifications for specific Events

• How to add both Web and/or Email Notifications to specific Intelligent Services Events within the Intelligent Services Center?
• Bell / Web notifications are not working;
• Only Manager and HR Manager are receiving Bell / Web notification;

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

• SAP SuccessFactors HXM Suite
• Intelligent Services Center 

• How to add both Web and/or Email Notifications to specific Intelligent Services Events within the Intelligent Services Center?

In order to add Notifications (either Web or Email) to Events within Intelligent Services Center:

1. Navigate to Intelligent Services Center
2. Select any standard delivered Event, for example 'Employee Hire':

3. Under the Flow section, the system will display different activities (based on SF Product area, i.e. Employee Central, Goals Management, Onboarding, etc) that are enabled when this Event is published - The activity will be flagged as either a Web Notification or Email Notification:

4. These Activities can be added/removed to each Event. If included in the Event, that type of Notification will be sent by the system - Those activities highlighted in blue are already added to the specific Event:

Please Note:

• The notification received by the end-user will be received in their selected locale as we have multi-language support for these notifications.
• Each Event will have a pre-defined list of Activities, there are no options to create new notifications outside of what is available from the activity menu
• Some Notifications can be toggled on or off as shown below:

• Bell / Web notifications are not working;

Please, add a save the rule, which triggers the event, under:

1. Admin Center > Configure Object Definition;
2. Object Definition > Select the event

• Only Manager and HR Manager are receiving Bell / Web notification;

This is expected behavior since only Manager and HR Manager will see the Bell Notification:

• Setting Up Intelligent Services Guide
• 2338227 - How to Enable Intelligent Services and Additional Troubleshooting Content
• 2212494 - Enable Event Center / Intelligent Services
• 2470098 - How to Clear Notifications in Bell Icon
• 2552515 - To-Do Alert not triggered for the CC role

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