SAP Knowledge Base Article - Public

2830916 - Intelligent Services Center - How to enable Notifications for specific Events

Symptom

  • How to add both Web and/or Email Notifications to specific Intelligent Services Events within the Intelligent Services Center?
  • Bell / Web notifications are not working;
  • Only Manager and HR Manager are receiving Bell / Web notification;

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

  • SAP SuccessFactors HXM Suite
  • Intelligent Services Center 

Resolution

  • How to add both Web and/or Email Notifications to specific Intelligent Services Events within the Intelligent Services Center?

In order to add Notifications (either Web or Email) to Events within Intelligent Services Center:

  1. Navigate to Intelligent Services Center
  2. Select any standard delivered Event, for example 'Employee Hire':

     1.png

  1. Under the Flow section, the system will display different activities (based on SF Product area, i.e. Employee Central, Goals Management, Onboarding, etc) that are enabled when this Event is published - The activity will be flagged as either a Web Notification or Email Notification:

     Capture2.PNG

  1. These Activities can be added/removed to each Event. If included in the Event, that type of Notification will be sent by the system - Those activities highlighted in blue are already added to the specific Event:

     Capture4.PNG

Please Note:

  • The notification received by the end-user will be received in their selected locale as we have multi-language support for these notifications.
  • Each Event will have a pre-defined list of Activities, there are no options to create new notifications outside of what is available from the activity menu
  • Some Notifications can be toggled on or off as shown below:
  •  Capture3.PNG
  • Bell / Web notifications are not working;

Please, add a save the rule, which triggers the event, under:

  1. Admin Center > Configure Object Definition;
  2. Object Definition > Select the event
  • Only Manager and HR Manager are receiving Bell / Web notification;

This is expected behavior since only Manager and HR Manager will see the Bell Notification:

bell_manager.JPG

See Also

  • Setting Up Intelligent Services Guide
  • 2338227 - How to Enable Intelligent Services and Additional Troubleshooting Content
  • 2212494 - Enable Event Center / Intelligent Services
  • 2470098 - How to Clear Notifications in Bell Icon
  • 2552515 - To-Do Alert not triggered for the CC role

Keywords

Intelligent Services, Intelligent Services Center, ITS, ISC, Event Notifications, bell, bells, notification , KBA , LOD-SF-PLT-ISC , Intelligent Services , LOD-SF-EC-ITS , Intelligent Services (EC Components Only) , How To

Product

SAP SuccessFactors HXM Suite all versions