SAP Knowledge Base Article - Preview

2830364 - Support Desk not visible in the Enterprise Portal

Symptom

After you have upgraded your NetWeaver Enterprise Portal system from 6.40/7.0x the Support Desk application is no longer available.

Note: Not to be confused with the BI Support Desk component (sap.ip.bi.supportdesk.default)!


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Environment

  • SAP NetWeaver Application Server for Java 7.3x and higher releases
  • Enterprise Portal

Product

SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

supportdesk, support, desk, tool, missing, empty, deploy, deployment, deployments, netweaver, 7.5, 7.30, 7.3, 7.31, 7.40, 7.50 , KBA , EP-PIN-PRT , Portal Runtime , EP-PIN-NAV , Navigation , Problem

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