- Ready to Hire field in OnboardingCandidateInfo object fails to change value to Yes after completing New Employee Step
- The following error message is shown in the server level: "Connection Timeout Expired. The timeout period elapsed during the post-login phase. The connection could have timed out while waiting for server to complete the login process and respond; Or it could have timed out while attempting to create multiple active connections. The duration spent while attempting to connect to this server. The wait operation timed out"
SAP SuccessFactors Onboarding 1.0 - All Versions
Reproducing the Issue
The Onboarding activity is moved to Orientation Step and in Admin Center under Manage Data, the OnboardingCandidateInfo object fails to update the readyToHire flag.
There is no error in audit trail to show that it fails to update
This kind of behavior is due to a database query timed out and was not able to insert a record. This can be due to unexpected high load on the database server.
For Live Customer(s)
System Administrators have 2 options. First is to manually update via Import and Export (See KBA 2419074) or Second, contact SAP Product Support to resend the integration message to BizX from Onboarding. If you choose the latter, please see below on how to contact SAP Product Support team.
Contact SAP SuccessFactors Cloud Product Support
Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the needed information below.
- Subject: KBA 2829740 - Resend Onboarding Integration Message
- Component: LOD-SF-OBD-INT
Connection Timeout Expired, period elapsed, post-login phase, waiting, server, complete the login process, respond, attempting, multiple active connections, duration spent, wait operation timed out , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem