SAP Knowledge Base Article - Preview

2828838 - Opening a complex Crystal Report For Enterprise report multiple times simultaneously results in the error "The viewer could not process an event. The data source is invalid: 'Failed to connect to the OLAP source.'. Please contact the maintainer of the data source to solve the problem. [JRC00004624]"

Symptom

  • Opening a complex Crystal Report For Enterprise (C4E) report multiple times simultaneously results in the error message:
  • The viewer could not process an event. The data source is invalid: 'Failed to connect to the OLAP source.'. Please contact the maintainer of the data source to solve the problem. [JRC00004624] 
    ---- Error code:0 [CRWEB00000119]

  • The report opens successfully if it is opened in once in one tab (only one session for the report open at one time).

  • After the error occurs opening the report in one session at one time results in the error message.

  • The C4E report is based on between 100 to 150 queries


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.2 SP07 Patch 03
  • Windows Server 2012 R2

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

C4E, Report, Complex, Multiple Session, Multiple Tabs, Error , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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