When searching for a candidate with the "CV or Cover Letter Contains" search. The expected candidate is not appearing in the results, even though we know their CV contains the search criteria.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP SuccessFactors Recruiting Management
Reproducing the Issue
Using either four of the search logics "the exact phrase, any/all of the keywords, the boolean string" search for a known word or phrase in a candidates CV or Cover Letter.
The candidate is not returned in the search results.
This is because the candidate is a duplicate candidate.
Once the duplicate candidate profiles are merged, the candidate became searchable once again.
candidate, keyword and item search, duplicate candidate, not searchable, resume search, cv search, cover letter search , KBA , LOD-SF-RCM , Recruiting Management , Problem