2828688 - Unable to build model on any standard OData service through import data connection to SAP S/4HANA in SAP Analytics Cloud (SAC)

• Unable to build model with OData service through import data connection to SAP S/4HANA in SAP Analytics Cloud (SAC).
• After selecting one entity, the query panel cannot be shown.
• The following error message occurs in Chrome Development Tools:
  {"messageId":"AUTHENTICATION_ERROR","message":"Unable to connect to datasource. Check the connection details and user credentials, and then try again.","bUIMessage":false,"bWarning":false,"customData":"Authentication failure. Try authenticating again.(If this is using a shared connection without credentials, please enter the credentials by running a data import using such connection)","status":401}

• SAP Analytics Cloud

1. Log on to SAC tenant.
2. Create one import data connection to SAP S/4HANA On Premise system.
3. Try to create a new model on the connection and then choose one entity from any standard OData service exposed from the S/4HANA On Premise system.
   => The query panel cannot be shown and it is impossible to build model.

• The standard OData service has fixed client (here, take 100 as example), which can be verified by:
1. Log on to S/4HANA system.
2. Run T-Code SICF and then enter Service Name to Execute.
3. Double click the OData service from list and then switch to Logon Data tab.
   => If right-clicking the Odata service to select Test Service, it will open the OData service in browser with "?sap-client=100".
   => Without specifying client number in the URL, it works in the fixed client as above.
• However, the S/4HANA user in the import data connection doesn't have access to client 100, so the user cannot access the Odata service with "?sap-client=100".
• The user can only access the OData serivice from browser by specifying different sap-client in the URL.
• But it is impossible to sepcify different sap-client for the individual OData service when creating model from SAC.
• Even setting "?sap-client=<...>" in the Data Service URL of import data connection, it doesn't make help since anything following "?" is only used for authentication and will not affect queries.

• Change the client of those standard OData service to other client number, on which the S/4HANA user has access.
  OR
• Use another S/4HANA user having access to client 100 in the import data connection.

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• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
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• 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
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